FAQ's

WHY BUY FROM US?

Buying a wedding dress online is becoming more and more normal as the world turns more and more to online stores for the sake of price, convenience and guarantee. My online store offers all those positives with the added assurance of a personalized experience. I know the stressors of brides and provide them with all the information and assurance they need to feel confident when ordering their dream dress. In addition, every item is made with the best materials and fabrics and designed and made with love. Most of our brides are internationally-based who haven’t tried on our dresses until their dream dress arrives in the post so rest assured knowing you’re in good company of hundreds of brides who have had their expectations exceeded by their dress and our team.

 

WHAT SIZES ARE YOUR BRIDAL GOWNS AVAILABLE IN?

All of our beautiful bridal gowns are available in sizes 2 to 28 and can be ordered according to your measurements.

 

ARE YOUR GOWNS AVAILABLE IN PLUS SIZES?

Absolutely! All our bridal gowns are available in sizes 2 to 28.

 

DO YOU OFFER MADE-TO- MEASURE GOWNS?

Absolutely! Please place the order and send us your measurements, we will make the gown according to your measurements.

 

HOW LONG DOES IT TAKE TO ORDER MY BRIDAL GOWN?

It usually takes around 6 to 8 weeks to make the gown after the order is placed. Then thorough quality checks are performed followed by packaging. The wedding gowns usually take between 5 and 14 days to arrive at their destination but can take longer from time to time. Tracking will be emailed to you as soon as your item is shipped.

 

HOW TO MEASURE

Bust
Pull tape across the fullest part of the bust (at nipple level).

Waist
Measure the smallest part of the waist.
Keep tape slightly loose to allow for breathing room.

Hips
Find the widest part of the hips or run the measurement tape around your hipbone.

Hollow to Floor (Bare Foot)
Begin at the hollow space between the collarbones and pull tape straight down to the floor.

Shoe Heel Height
Your wedding shoe heel height.

 

CAN EARRINGS OR HAIR ACCESSORIES BE EXCHANGED OR RETURNED?

For hygiene reasons and your protection, we do not offer exchanges or refunds on earrings or hair accessories.

 

CAN WEDDING DRESS BE RETURNED OR EXCHANGED?

Due to custom style, color, fabric and measurements, the dresses are non-returnable. Please note that even if you order a standard size, we will still make the dress based on the chosen color and fabric so it is custom made as well. All dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE. Unless we make some huge error like wrong style, wrong color – something off the rails like that.

Please understand that we are not responsible for inaccurate measurements. Custom orders will be produced according to the measurements sent, but alterations may be required locally once your garment is received.

Please note that actual colors may vary from the color on your screen due to monitor color restrictions.